FREQUENTLY ASKED QUESTIONS
The cost of shipping is incredibly variable depending on order size, location of requested delivery, preferred shipping methods, etc. When placing an order, you will be informed of the shipping cost of your order.
If you provide us with a valid e-mail address on ordering, product tracking information will be sent to you once your order ships.
We offer air shipping service on request, perfect for orders on a tight deadline. Products shipped from China by air should be delivered within around 5-8 days. Request air shipping when you make your order, and we will provide the estimated arrival time and shipping fees.
If you require expedited or express shipping, please email email@example.com to inquire about our shipping options and place your order.
As of right now, our products are shipped by container from our manufacturing facilities directly to your shipping address. Our standard shipping service should deliver within 30 days of ordering, though we do offer expedited shipping options. Beginning in October 2015, however, many of our products will be fully stocked across both East and West coasts, and orders may be delivered at anywhere from standard ground travel times to overnight.
We ship products from our production facilities to both coasts of the US. Upon reaching the US, your order will be delivered to you by standard ground shipping services.
Most of our customers are based within the United States, but we’re more than happy to service clients anywhere in the world! If you’d like an estimate of our delivery times to your location, simply ask when you make an order or send us an email at firstname.lastname@example.org.
All of our products have a 5 year warrantee. In the unlikely event you feel your product is defective in material or production, it can be returned to us with a valid RGA number to be repaired or replaced. More information on our warranty policy can be found here.
You can tell our DLC certified products by the DesignLights Consortium Logo found on their product pages and specification pages. Furthermore, you can look up any of our DLC certified products at https://www.designlights.org to see its original certification information.
Installation information should be found on the product’s page here on our online product catalog. If you have further questions about the installation of a specific product, please contact us at email@example.com or call us 1-844-411-LITE
You can find a full listing of our catalog right here on our website! Every product page features a full description of the product’s specifications, application shots, and links to its specification pages.
If you find a product you really like, but doesn’t seem to meet the specifications of your project, we’re more than happy to accommodate. Send the information and your personal requirements to us at firstname.lastname@example.org and our development team will work with you in creating exactly the product you need—to your specifications.
At Eran Industrial, we have over 700 full-time employees worldwide, 65+ of which are product designers or engineers.
In addition to our standing catalogue, we provide complete turnkey new product development services for our customers. Depending on the complexity of your project we can often go from a design concept scribbled on a napkin to actually delivering your product in 90-180 days.